Reviews

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I was sceptical about having mystery shops. I honestly wasn't sure the cost was worth it, however the level of detail and information you provided was exceptional. I will definitely be booking again.

The thorough and detailed mystery shop reports on my homes and my competitors really helped me understand where we needed to focus, the gaps in our enquiry handling and why people were choosing the competition.

Starting my new role with over 20 care homes, I really wasn't sure where to begin. Thanks to your in-depth mystery shops I was able to quickly understand where and who needs my support the most.

Your support and knowledge has been incredible. The mystery shops highlighted all the areas we needed to work on and the follow on consultancy support has made a huge difference. It really has been invaluable.

We booked a series of mystery shops as I couldn't understand why we were losing so many enquiries to our competitor. The feedback was eyeopening and subsequently we have booked visits for all our homes.

Without your insightful report, we would never have understood why we wereby converting our enquiries. The out of hours calls have enabled us to put new practices in place and the additional coaching has been a huge benefit.

I was sceptical about having mystery shops. I honestly wasn't sure the cost was worth it, however the level of detail and information you provided was exceptional. I will definitely be booking again.

The thorough and detailed mystery shop reports on my homes and my competitors really helped me understand where we needed to focus, the gaps in our enquiry handling and why people were choosing the competition.

Starting my new role with over 20 care homes, I really wasn't sure where to begin. Thanks to your in-depth mystery shops I was able to quickly understand where and who needs my support the most.

Your support and knowledge has been incredible. The mystery shops highlighted all the areas we needed to work on and the follow on consultancy support has made a huge difference. It really has been invaluable.

We booked a series of mystery shops as I couldn't understand why we were losing so many enquiries to our competitor. The feedback was eyeopening and subsequently we have booked visits for all our homes.

Without your insightful report, we would never have understood why we wereby converting our enquiries. The out of hours calls have enabled us to put new practices in place and the additional coaching has been a huge benefit.

 Following 6 mystery shop visits on some challenged homes and receiving the in-depth reports we are rolling these out to all our homes. Excellent service thank you!

Initially we couldn't justify spending the money on mystery shops, however when one of our homes was going backwards in occupancy we knew we needed to understand why.  Thanks to the out of hours call and a mystery shop visit, we now know what we need to change.  Thank you SO much!

The out of hours calls we booked with Bounce Forward highlighted areas we needed to improve.  Thanks to them we have better systems in place to ensure we don't miss those valuable enquiries.

This was the first time we had requested mystery shops for our organisation.  We started off with telephone calls and followed this up by booking some in-person visits which was a real eyeopener!  These have helped us implement further training and understand more about our business.  Definitely will use again!

Our COO was delighted with the quality of your report, so thank you.

We will definitely be back in touch soon!

I have been very impressed with the service that Bounce Forward offer.  The  communication throughout the process is excellent and the quality of the report we received at the end is very impressive.  The attention to detail is great and has allowed us to identify several snag points in our offering, which will allow us to improve the experience for our customers and ultimately increase occupancy.

Thank you so much for all your assistance with this, I am certain we will be asking you to conduct more visits for us in the near future.

I have been using Bounce Forward to conduct Mystery Shops for my clients for a few months. They are consummate professionals. The service they provide is second to none and I have no hesitation in recommending their services.

Thanks to those of you who referred Bounce for mystery shops.  They've done a few now for us and it's proved really useful.  Thanks again everyone!

I've shared your reports with the COO and he is impressed with the reports as always.

Bounce Forward are excellent mystery shoppers who could have a dramatic effect on your enquiry process.

Thank you so much for all the mystery shops!  Massively appreciate all the work you've put into the reports.

Part of our strategy for this year was to revisit our challenged homes where we had previously had mystery shops. It was really useful to compare the reports from before and assess the improvements, thank you. Already booked for 2025!

So grateful that you managed to fit in some weekend visits for some of our services. Being able to understand how our enquiries are supported over a weekend was very insightful. Your reports were so detailed.

You came highly recommended by another care provider and your visit and web enquiries helped us understand in more detail why we were not growing our occupancy! Thank you.

Third time using your services, thank you as always, extremely helpful, details and beneficial.

Thank you, you have helped make a real difference to our homes based on your reports.

Really insightful. We used BF to make out of hours calls to all our homes and once we got over the disappointment at how we performed it has enabled us to create some clear processes for the homes, thank you!

Your two days training has made a huge impact and our homes feel motivated to make a change, thank you.

I have been using BF since they started and every report is detailed and concise with excellent insights into our services.

If you aren't using Bounce Forward for your visits, then why not? The benefits are huge and their reports are extremely in-depth and the team are very professional.

I was sceptical as I thought our homes would be 100%, how surprised was I! So helpful to know what happens from a visitor perspective!

Thank you as always, re visiting these every six months has been a massive benefit to our business.

So grateful that you were able to carry out some last minute competitor analysis for us, it really helped with my board presentations!