Enquiry Handling
Enquiry Handling Training
Enquiry Handling Training
Enquiry Handling Training
This service is perfect for your team members who liaise with prospective residents and their families, from receptionists to administrators, home managers and perhaps those team members who take an urgent phone call ‘out of hours’.
First of all, we carry out our mystery shops; these provide both us and our client with a huge amount of background information, enabling us to tailor our enquiry handling training according to our findings.
All additional coaching is delivered on a consultancy basis to be discussed with you.
Competitor Analysis
Enquiry Handling Training
Enquiry Handling Training
As with our mystery shopping service for your own homes, we can also carry this out for your competitors.
This provides you with a detailed insight into how your competitors manage the customer journey and is also invaluable when benchmarking your competitors’ fees.