Enquiries are incredibly valuable - especially in a competitive market where every opportunity counts. Our training equips your team with the skills to stay ahead and turn every enquiry into a potential success.
We begin by mystery shopping your service to give us an understanding of the focus for our training. The training is delivered at the care home itself or the dedicated office for a home care service.
We take your team through the whole customer journey from first enquiry to move in. This will include the importance of first impressions, enquiry handling, the show round process and follow ups. We also cover sales progression and conversion techniques.
Our training alleviates the need for in-house customer service training. This will save your business a great deal of time and involvement by your senior team, who may not have the expertise and experience we have.
Our aim is to give your team the knowledge and understanding to handle all new enquiries effectively. The feedback from our training has been extremely positive with every attendee feeling a great deal more confident by the end of their session.
Whether you are a large care provider looking to focus on some challenged homes or a small, family run group who wants to implement training for everyone, we are confident that we can support. Contact us to arrange a no obligation chat and discuss your specific needs.